Senior Manager of Implementation Ops

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Senior Manager of Implementation Ops in United States.

This role sits at the center of the post-sale customer journey, where operational excellence directly determines client success, retention, and expansion. You will own and scale the systems, processes, and data infrastructure that power onboarding and implementation operations, ensuring clients experience fast, seamless, and high-quality launches. Acting as a strategic partner to leadership, you will translate complex operational challenges into scalable solutions that improve time-to-value and reduce friction across the implementation lifecycle. The position combines hands-on execution with high-level strategic design, requiring both analytical depth and systems thinking. You will work cross-functionally across customer success, product, engineering, and revenue teams to align post-sale operations with broader business goals. This is a high-impact role in a fast-growing environment where your work will directly shape customer experience and operational scalability.