Manager of Onboarding

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Manager of Onboarding in the United States.

This role is focused on redefining and scaling the customer onboarding experience, ensuring a seamless transition from sales to long-term success. You will own the critical first 90 days of the customer journey, with a mandate to redesign processes, reduce time-to-value, and improve overall customer satisfaction. Acting as both a strategic leader and hands-on operator, you will rebuild onboarding workflows to be more efficient, automated, and scalable. The position requires strong leadership to elevate team performance and create a high-impact, execution-driven onboarding function. You will collaborate closely with Sales, Customer Success, Product, and Operations teams to ensure alignment and continuity across the customer lifecycle. This is a high-visibility role where your work directly influences retention, activation, and long-term customer value in a fast-paced SaaS environment.