Terms of Service

"Service" means the Recruiter1 platform, including its web application, API, AI-powered candidate evaluation, job matching, resume analysis, intelligence reports, real-time chat, and shareable candidate portals.

"Customer" means any entity or individual that registers an account on the Service, including recruitment agencies, enterprises, hiring managers, and candidates.

"Authorized Users" means individuals authorized by a Customer to use the Service on behalf of the Customer, including agency recruiters, hiring managers, and administrators.

"User Content" means all data submitted to the Service by or on behalf of a Customer, including candidate resumes, profiles, job listings, communications, and feedback.

"AI Outputs" means any content generated by the Service's AI systems, including candidate scores, match analysis, intelligence reports, job recommendations, and resume insights.

"Candidate Data" means personal data of candidates processed through the Service, including names, contact information, employment history, skills, and assessment results.

By accessing or using the Service, you agree to be bound by these Terms of Service ("Terms") and our Privacy Policy, which is incorporated herein by reference. If you do not agree to these Terms, do not access or use the Service. Your use of the Service constitutes your acceptance of these Terms.

If you are accepting these Terms on behalf of an entity, you represent that you have the authority to bind that entity to these Terms.

Recruiter1 provides an AI-powered recruitment platform that enables agencies to share candidate information with hiring managers through shareable portals, real-time chat, AI-powered candidate scoring, job matching, resume analysis, and intelligence report generation. The Service processes Candidate Data to generate AI Outputs that assist human decision-makers in the recruitment process.

The Service is designed as a decision-support tool. AI Outputs are recommendations intended to inform, not replace, human judgment in hiring decisions. See Section 12 (AI-Generated Content) for important limitations.

You must be at least 18 years of age to use the Service. By using the Service, you represent and warrant that you are at least 18 years old, have the legal capacity to enter into these Terms, and are not prohibited from using the Service under applicable law.

If you use the Service on behalf of an organization, you represent that you have the authority to bind that organization to these Terms and that the organization agrees to be responsible for your use of the Service.

The Service supports the following account types, each with different permissions, obligations, and data access:

• Agency Accounts: Recruitment agencies that upload candidate data, create job listings, and share candidate portals with hiring managers. Agencies act as data controllers for Candidate Data they submit.
• Candidate Accounts: Individuals whose data is processed through the Service. Candidates may create profiles, upload resumes, apply for jobs, and communicate with agencies and hiring managers. Candidates are data subjects under applicable privacy laws.
• Enterprise Accounts: Organizations that use the Service for internal hiring and talent management. Enterprise Customers act as data controllers for their Candidate Data and may be subject to a separate Master Subscription Agreement.
• Hiring Manager Access: Individuals who access candidate portals shared by agencies. Hiring managers may view candidate information, use AI-powered chat, and provide feedback without requiring a full account.

You are responsible for maintaining the confidentiality of your account credentials, including passwords, passkeys, and session tokens, and for all activities that occur under your account. You must notify us immediately at [email protected] if you become aware of any unauthorized use of your account or any other security breach.

We are not liable for any loss or damage arising from unauthorized access to your account resulting from your failure to maintain credential confidentiality.

You agree not to:

• Use the Service for any unlawful purpose or in violation of any applicable law or regulation
• Upload false, misleading, or fraudulent candidate information
• Attempt to gain unauthorized access to the Service, its systems, or other users’ data
• Interfere with or disrupt the Service, including servers, networks, or APIs
• Scrape, crawl, or systematically extract data from the Service
• Reverse engineer, decompile, or disassemble any part of the Service
• Use automated scripts, bots, or tools to access the Service in a manner that exceeds normal usage patterns
• Use AI Outputs as the sole basis for employment decisions without meaningful human review, as required by GDPR Article 22 and applicable AI regulations
• Use AI Outputs to generate disinformation, deepfakes, or synthetic media designed to deceive
• Circumvent, jailbreak, or attempt to bypass safety filters or content moderation in the Service’s AI systems
• Use the Service to develop, train, or improve a competing AI product or recruitment platform
• Send unsolicited communications, spam, or promotional content through the Service’s chat or email features
• Upload content that contains malware, viruses, or other malicious code
• Violate the intellectual property rights, privacy rights, or other rights of any person or entity

Violation of these acceptable use provisions may result in immediate suspension or termination of your account, as described in Section 15.

Certain features of the Service require a paid subscription. Fees are described on our pricing page or in your order form. By subscribing to a paid plan, you agree to pay all applicable fees as they become due.

Auto-renewal. Subscriptions automatically renew at the end of each billing cycle (monthly or annually) unless you cancel before the renewal date. You may cancel at any time through your account settings or by contacting [email protected]. Cancellation takes effect at the end of the current billing period.

State-specific cancellation. For subscribers in California (Cal. BPC \u00a717602), New York (GBL \u00a7\u00a7 527, 527-A), and Massachusetts (940 CMR 38.00), additional cancellation rights may apply. Massachusetts monthly subscribers may cancel at any time with pro-rata refund for unused days.

Taxes. Fees are exclusive of applicable taxes. You are responsible for all sales, use, value-added, and similar taxes associated with your subscription, excluding taxes based on Recruiter1's net income.

Refunds. Annual subscriptions may be eligible for a pro-rated refund within 14 days of purchase or renewal. Monthly subscriptions are non-refundable. Credit pack purchases are non-refundable once consumed. Contact [email protected] to request a refund.

Term. The subscription term begins on the date of activation and continues for the billing cycle selected (monthly or annual). Subscriptions renew automatically unless cancelled.

Downgrade. You may downgrade your plan at any time. The downgrade takes effect at the start of the next billing cycle. No refunds are provided for the difference between plans during the current cycle.

Effect of cancellation. Upon cancellation, your account remains active until the end of the current billing period. After that, access to paid features is removed. Your data is retained for 90 days post-cancellation to allow reactivation, after which it is deleted in accordance with our Privacy Policy.

Ownership. You retain all ownership rights to User Content you submit to the Service. Recruiter1 does not claim ownership of your User Content.

License to Recruiter1. You grant Recruiter1 a non-exclusive, worldwide, royalty-free license to process, store, transmit, and display User Content solely as necessary to provide the Service to you. This license terminates when your User Content is deleted from the Service.

Representations. You represent that you have all necessary rights and consents to submit User Content to the Service, including consent from candidates whose personal data is included, and that your User Content does not violate applicable law or third-party rights.

Content removal. Recruiter1 reserves the right to remove or disable access to User Content that violates these Terms or applicable law.

AI Outputs are recommendations. AI Outputs generated by the Service—including candidate scores, match analysis, job recommendations, resume insights, and intelligence reports—are probabilistic outputs intended to assist, not replace, human decision-making. AI Outputs may be inaccurate, incomplete, or unsuitable for a particular purpose.

No warranty on AI Outputs. Recruiter1 does not warrant that AI Outputs will be accurate, reliable, or free from bias. You are responsible for reviewing and validating AI Outputs before acting on them.

Human review required. Under GDPR Article 22, EU AI Act Annex III, and California CCPA/CPRA ADMT regulations, employment decisions that materially affect candidates must not be based solely on automated processing. A qualified human reviewer must have the authority and competence to override AI Outputs. Candidates have the right to request human review of, and contest, any AI-assisted assessment. See our Privacy Policy for details on exercising these rights.

EU AI Act classification. The Service's AI systems for candidate evaluation, resume analysis, and job matching are intended to be classified as "high-risk" under EU AI Act Annex III, Point 4. The final classification depends on the specific role of Recruiter1 (provider, deployer, or both) and whether the system materially influences human decisions, and is subject to ongoing legal review. Article 50 transparency obligations apply from August 2, 2026. High-risk system obligations under Articles 9–15 apply from December 2, 2027, following the EU Digital Omnibus amendment. Recruiter1 is working to complete its compliance obligations, including risk management documentation, human oversight mechanisms, and bias testing. Until full compliance is achieved, human review of AI-assisted assessments is available on a case-by-case basis by contacting [email protected].

No training on Customer Data. Recruiter1 does not use User Content or AI Outputs to train foundation models. AI inference is performed via third-party LLM providers (OpenRouter, OpenAI) under zero-retention or limited-retention agreements. See our Privacy Policy for details.

The Service integrates with third-party services, including Stripe (payment processing), OpenRouter and OpenAI (AI inference), Resend (transactional email), and web push notification services. Your use of these third-party services is subject to their respective terms of service and privacy policies.

Recruiter1 is not responsible for the practices of third-party services and disclaims all liability for their actions. Third-party services may process personal data independently of Recruiter1's controls.

A current list of sub-processors is maintained at /r1/legal/sub-processors.

The Service is provided on a best-effort basis. Recruiter1 does not guarantee uninterrupted access and may perform maintenance, updates, or changes that affect availability. We will use commercially reasonable efforts to minimize downtime.

Enterprise Customers may have a separate Service Level Agreement (SLA) as part of a Master Subscription Agreement. Standard (self-service) subscriptions do not include an SLA.

Suspension. Recruiter1 may suspend or restrict access to the Service immediately, without prior notice, if: (a) you violate these Terms or our Acceptable Use provisions; (b) your account poses a security risk; (c) you fail to pay fees when due; or (d) required by law or regulatory authority.

Termination by you. You may terminate your account at any time by cancelling your subscription and discontinuing use of the Service.

Termination by Recruiter1. Recruiter1 may terminate your account with 30 days' written notice for material breach of these Terms, or immediately for violations of Acceptable Use provisions, illegal activity, or actions that harm the Service or other users.

Effect of termination. Upon termination: (a) your license to use the Service ends; (b) we will retain your data for 90 days to allow export or reactivation, after which it is deleted in accordance with our Privacy Policy; (c) provisions that by their nature should survive termination (including warranty disclaimers, limitation of liability, indemnification, and governing law) remain in effect.

The Service and its original content, features, functionality, design, and underlying technology are owned by Recruiter1 and are protected by international copyright, trademark, patent, trade secret, and other intellectual property laws.

Recruiter1, the Recruiter1 logo, and other marks associated with the Service are trademarks of Recruiter1. You may not use these marks without prior written consent.

AI Outputs generated by the Service are provided to you for your internal use in the recruitment process. You may not redistribute, sell, or commercialize AI Outputs without a separate agreement.

By you. You agree to indemnify, defend, and hold harmless Recruiter1 and its affiliates from and against any claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising from: (a) your User Content; (b) your violation of these Terms; (c) your violation of applicable law or third-party rights; or (d) your use of AI Outputs in violation of Section 12.

By Recruiter1. Recruiter1 will indemnify and defend you against third-party claims that the Service infringes a valid patent, copyright, or trademark, subject to the limitations in Section 19.

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY. RECRUITER1 DISCLAIMS ALL IMPLIED WARRANTIES, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

Recruiter1 does not warrant that the Service will be error-free, secure, or available at all times, or that AI Outputs will be accurate, reliable, or suitable for any particular purpose. You use the Service and AI Outputs at your own risk.

Some jurisdictions do not allow the exclusion of certain warranties. To the extent required by law, these disclaimers are limited to the maximum extent permitted.

Aggregate cap. To the maximum extent permitted by law, Recruiter1's total aggregate liability arising from or related to these Terms or the Service shall not exceed the greater of: (a) the amount you paid for the Service in the 12 months preceding the claim, or (b) USD $100.

Excluded damages. In no event shall Recruiter1 be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits, data, business, or goodwill, whether based in contract, tort, or other theory.

Carve-outs. The foregoing limitations do not apply to: (a) indemnification obligations under Section 17; (b) confidentiality breaches under Section 22; (c) liabilities that cannot be excluded under applicable law; or (d) damages caused by Recruiter1's gross negligence or willful misconduct.

Governing law. These Terms are governed by the laws of the jurisdiction in which Recruiter1 is incorporated, without regard to conflict of law principles. [Jurisdiction to be confirmed by legal counsel.]

Dispute resolution. Any dispute arising from these Terms or the Service shall first be attempted to be resolved through good-faith negotiation for 30 days. If unresolved, the dispute shall be resolved through binding arbitration administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules then in effect. The arbitration shall be conducted in the English language.

Carve-out for data subject rights. Notwithstanding the foregoing, nothing in this Section precludes you from bringing an action in court to enforce your data subject rights under GDPR, CCPA/CPRA, or other applicable data protection law, including the right to lodge a complaint with a supervisory authority. Such claims may be pursued in court without first submitting to arbitration.

Small claims court. You may bring an action in small claims court for disputes within its jurisdictional limits without first submitting to arbitration.

Arbitration location and fees. The arbitration shall take place in the jurisdiction in which Recruiter1 is incorporated, or remotely by mutual agreement. Each party bears its own costs, except that Recruiter1 will pay the arbitrator's filing and administrative fees for claims brought by consumers.

Class action waiver. You and Recruiter1 agree that any dispute will be resolved on an individual basis, and not as a class action or representative proceeding. You waive the right to participate in a class action.

Public injunctive relief. Nothing in this Section prevents you from seeking public injunctive relief in any competent court to the extent permitted by applicable law, including under the McGill rule for California residents. The agreement to arbitrate does not waive your right to seek such relief.

Severability. If any provision of this dispute resolution section is found unenforceable, that provision shall be severed and the remaining provisions shall remain in full force and effect.

Recruiter1 shall not be liable for any failure or delay in performance caused by events beyond its reasonable control, including acts of God, natural disasters, war, terrorism, civil unrest, pandemics, government actions, labor disputes, power outages, internet or telecommunications failures, or failures of third-party service providers.

Each party agrees to maintain the confidentiality of non-public information received from the other party in connection with the Service, including pricing, technical information, and business plans. Confidential information shall not be disclosed to third parties without prior written consent, except as required by law.

Candidate Data processed through the Service is subject to the confidentiality and data protection obligations described in our Privacy Policy and Data Processing Agreement.

Recruiter1 processes personal data in accordance with our Privacy Policy, which is incorporated into these Terms by reference. For Customers subject to GDPR, CCPA/CPRA, or other data protection laws, a Data Processing Agreement (DPA) is available at /r1/legal/dpa and is incorporated into these Terms by reference.

Customers act as data controllers for Candidate Data they submit to the Service. Recruiter1 acts as a data processor, processing Candidate Data only on documented instructions from the Customer and as described in the Privacy Policy and DPA.

We reserve the right to modify these Terms at any time. We will notify users of material changes by posting the updated Terms on this page and, where feasible, sending an email notification and displaying an in-app banner at least 30 days before the changes take effect.

Your continued use of the Service after the effective date of any changes constitutes acceptance of the updated Terms. If you do not agree to the changes, you must discontinue use of the Service before the effective date.

• Severability. If any provision of these Terms is held unenforceable, the remaining provisions remain in full force and effect. If the class action waiver in Section 20 is held unenforceable, the arbitration provision in Section 20 shall be severed and disputes shall be resolved in court.
• Entire agreement. These Terms, together with the Privacy Policy and any applicable DPA, constitute the entire agreement between you and Recruiter1 regarding the Service.
• Waiver. Failure to enforce any provision does not constitute a waiver of future enforcement.
• Assignment. You may not assign these Terms without prior written consent. Recruiter1 may assign these Terms to a successor in connection with a merger, acquisition, or sale of assets.
• No employment relationship. Nothing in these Terms creates an employer-employee, partnership, or agency relationship between you and Recruiter1.
• Compliance with laws. You agree to comply with all applicable export control, anti-corruption, and sanctions laws in connection with your use of the Service.

Questions about these Terms should be sent to [email protected].

For security vulnerability reports, see our security.txt.