Director, Support Services

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Director, Support Services in United States.

This leadership opportunity is designed for an experienced operations and customer support professional ready to drive excellence in a mission-critical technology environment. The role focuses on overseeing and scaling customer support operations while ensuring fast, reliable, and high-quality service delivery across complex SaaS platforms. You will lead multi-tiered support teams, manage critical escalations, and collaborate cross-functionally with Product, Engineering, and Technical Services to enhance customer satisfaction and operational performance. The position combines strategic leadership with hands-on troubleshooting and process optimization responsibilities, making it ideal for someone who thrives in fast-paced, high-accountability environments. You will also play a key role in implementing AI-enabled support tools and automation strategies to improve efficiency and scalability. This fully remote position offers the opportunity to directly impact essential public-sector operations while working with innovative technologies and high-performing teams.