Director, Support Delivery

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Director, Support Delivery in the United States.

This role sits at the center of customer experience, operational excellence, and cross-functional execution within a high-growth healthcare technology environment. The Director, Support Delivery is responsible for ensuring every customer interaction meets high standards of quality, accuracy, and responsiveness across multiple support tiers. You will lead and develop frontline and specialist support teams while building a strong coaching culture grounded in clear performance standards. This position plays a critical role in shaping escalation processes, improving resolution outcomes, and strengthening feedback loops with Product and Engineering. You will also partner closely with Learning and Development and Workforce Management to ensure teams are equipped, staffed, and continuously improving. The ideal candidate thrives in complex, regulated environments and is energized by building scalable systems that elevate both agent performance and customer satisfaction.