Manager Customer Repair

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Manager Customer Repair in United States.

This role sits at the center of network repair operations, leading a team responsible for restoring service and ensuring seamless customer connectivity. You will oversee real-time incident response, troubleshooting, and coordination across internal teams, vendors, and external partners during service-impacting events. The position combines technical network understanding with strong people leadership in a fast-paced operations environment. You will drive performance, efficiency, and service quality while ensuring adherence to SLAs and operational standards. It is a highly visible role where your decisions directly impact customer experience and network reliability. The environment is dynamic, collaborative, and focused on continuous improvement through data-driven operations and automation.