Principal Product Manager, Customer Experience Technology

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Principal Product Manager, Customer Experience Technology in United States.

This role sits at the heart of a high-growth marketplace, responsible for shaping the technology and intelligence systems that power end-to-end customer support experiences. You will define the long-term vision for a unified support ecosystem that blends leading CRM platforms with AI agents and LLM-driven automation. The position focuses on transforming support from a reactive function into a proactive, strategic advantage that improves efficiency, customer satisfaction, and partner success. You will work across product, engineering, data science, and operations teams to build scalable solutions that directly impact millions of users. This is a senior leadership role requiring strong product thinking, systems design expertise, and the ability to influence across complex organizations. The environment is fast-paced, data-driven, and highly collaborative, with significant visibility at the executive level.