Specialist, oxio Technical Support

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Specialist, oxio Technical Support in Canada.

This role is a key customer-facing technical support position within a fast-growing telecommunications environment, focused on delivering high-quality service and resolving complex customer issues efficiently. You will act as the primary point of contact for customers experiencing technical difficulties, ensuring their concerns are diagnosed, documented, and resolved within defined service levels. The position requires strong troubleshooting abilities across networking and internet services, combined with excellent communication and customer empathy. You will work in a shift-based environment that supports continuous service coverage, including evenings, weekends, and holidays. This is a fully remote opportunity across Canada, ideal for someone who thrives in a fast-paced, high-volume support setting. The role contributes directly to customer satisfaction, retention, and overall service excellence.