Job description
This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Sr Technical Support Consultant - PPBU in India.
This role is part of a high-performing global technical support environment focused on delivering exceptional customer experience across a suite of advanced technical communication products. You will act as a key support expert, helping enterprise and individual customers resolve complex technical issues across chat, phone, and email channels. The position requires strong troubleshooting skills, deep product understanding, and the ability to manage customer interactions with professionalism and precision. You will contribute directly to first contact resolution, ensuring efficient and high-quality support outcomes. Working in a fast-paced, 24/7 support structure, you will collaborate with engineering and tier teams to investigate and resolve advanced technical challenges. This is a highly customer-focused role where communication, technical expertise, and problem-solving come together to deliver meaningful impact.
One profile. Every role.
Create your candidate profile once. R1 handles the matching, the tailoring, and the applications.
Create your profile