Support Specialist

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Support Specialist in Brazil.

This role sits at the heart of the customer experience within a fast-paced SaaS environment supporting the construction industry. You will handle high volumes of customer interactions daily, acting as the first line of resolution for operational, technical, and workflow-related issues. The position requires strong analytical thinking, structured troubleshooting, and the ability to manage multiple concurrent cases while maintaining speed and accuracy. You will work closely with customers under real-time pressure, helping them resolve critical issues related to integrations, system access, and operational workflows. Collaboration with technical teams, customer success, and engineering will be key as you escalate and resolve complex cases. This is a highly impactful role where your ability to diagnose problems and communicate clearly directly influences customer satisfaction and product reliability.