Senior Customer Success Manager

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Senior Customer Success Manager in India.

In this role, you will act as a strategic partner for SMB and commercial clients, ensuring they derive maximum value from an advanced AI-powered digital workplace platform. You will manage complex customer relationships, guide adoption strategies, and help organizations improve engagement, productivity, and digital collaboration outcomes. The position requires a strong blend of account management expertise, analytical thinking, and consultative communication. You will work closely with cross-functional teams including product, sales, and support to align customer needs with platform capabilities. Operating in a fast-paced SaaS environment, you will also play a key role in identifying growth opportunities and mitigating churn risks. This is a high-impact role where customer advocacy and long-term relationship building are central to success.