Customer Success Manager

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Customer Success Manager in Ireland.

This role sits at the center of customer impact, where success is defined by long-term value creation, retention, and expansion across a global customer base. You will be responsible for ensuring customers achieve meaningful outcomes from complex, widely deployed software solutions used across enterprise environments and OEM partnerships. Acting as a trusted advisor, you will oversee renewals, identify growth opportunities, and shape the way professional services are designed and delivered from the ground up. The environment is highly autonomous, fast-moving, and commercially driven, requiring a strong balance of strategic thinking and hands-on execution. You will serve as the key voice of the customer, translating real-world usage and feedback into actionable insights for product and engineering teams. This is a high-impact role where customer outcomes, commercial growth, and service excellence are tightly interconnected.