Customer Success Manager, Strategic

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Customer Success Manager, Strategic in United States.

This role is focused on driving long-term value and success for some of the organization’s largest and most strategic customers, including franchise systems and multi-location enterprise clients. You will act as a trusted advisor, ensuring strong product adoption, customer satisfaction, and ongoing engagement across complex accounts. Working in a fast-paced, customer-centric environment, you will collaborate closely with internal teams and external stakeholders to optimize workflows and improve business outcomes. This position blends relationship management, data-driven insights, and product expertise to deliver measurable impact. You will also serve as a key escalation point and advocate for customer needs internally. The role requires someone adaptable, proactive, and comfortable managing multiple priorities in a dynamic SaaS environment.