Senior Merchant Success Manager

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Senior Merchant Success Manager in India.

In this role, you will act as a strategic partner to mid-sized merchants, helping them maximize value from the platform and accelerate their business growth. You will manage a portfolio of international merchants, ensuring strong engagement, retention, and long-term success through proactive relationship management. The role requires you to deeply understand merchant goals, translate them into actionable success plans, and align them with platform capabilities. You will serve as a key escalation point while driving adoption of features that improve operational and commercial outcomes. This is a high-impact, client-facing role in a fast-paced, performance-driven environment where ownership and accountability are central. You will also collaborate closely with internal teams to ensure seamless merchant experiences and measurable business results.