Senior Customer Success Manager

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Senior Customer Success Manager in the United States.

This role is focused on driving success for high-value enterprise customers by acting as a trusted strategic partner throughout their lifecycle. You will work closely with ecommerce brands to help them maximize value from an advanced SMS marketing platform, ensuring they achieve strong engagement, retention, and revenue growth. The position requires a blend of strategic thinking, relationship management, and data-driven consulting to guide customers in optimizing their marketing performance. You will collaborate cross-functionally with Sales, Product, and Support teams to influence product improvements and ensure seamless customer experiences. Operating in a fast-paced, fully remote environment, you will play a key role in shaping customer strategies and unlocking growth opportunities. This is an impact-driven role for someone passionate about ecommerce, marketing innovation, and building long-term customer partnerships.