Job description
This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Support Analyst in India.
This role is centered on providing high-quality technical and functional support for complex SaaS platforms, ensuring seamless customer experiences and system reliability. You will act as a key point of contact for resolving customer issues, troubleshooting technical problems, and supporting system integrations across multiple environments. The position requires a proactive mindset, where you go beyond resolving tickets to identifying root causes and improving processes. You will work closely with engineering, product, DevOps, and QA teams to escalate, analyze, and resolve issues efficiently. This is a highly collaborative and analytical role that combines customer support, technical troubleshooting, and continuous improvement. You will also contribute to documentation, incident management, and long-term platform stability in a fast-paced digital environment.
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