Senior Technical Support Specialist

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Senior Technical Support Specialist in Canada.

This role sits at the heart of mission-critical healthcare technology, supporting systems that directly impact how medical imaging is shared and accessed across North America. You will be responsible for investigating and resolving complex technical issues within high-availability production environments used by hospitals, clinics, providers, and patients. Acting as a bridge between support, engineering, and client-facing teams, you will analyze system behavior, query databases, and troubleshoot application-level problems that go far beyond traditional IT support. Your work will ensure the reliability of healthcare workflows, including PACS and DICOM-based systems, which are essential to clinical decision-making. This is a highly technical, impact-driven position where your problem-solving directly improves patient care experiences. You will also contribute to continuous improvement efforts, helping refine processes, documentation, and system stability at scale.