Customer Support Manager

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Customer Support Manager in the United States.

This role is a key leadership position within a high-volume, compliance-driven customer support environment focused on assisting borrowers with student loan repayment and forgiveness programs. The Customer Support Manager oversees daily operations of administrative support teams, ensuring accuracy, efficiency, and adherence to strict federal and state regulatory requirements. You will be responsible for driving performance, maintaining quality standards, and ensuring a consistently positive customer experience across all interactions. The role combines hands-on team leadership with operational oversight, including workflow optimization, reporting, and compliance monitoring. You will collaborate closely with senior operations leadership to enhance processes and strengthen service delivery. This is an impactful opportunity for a leader who thrives in structured, regulated environments where precision, accountability, and service excellence are critical.