Director of Client Management

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Director of Client Management in United States.

This senior leadership role is responsible for shaping and driving the overall client management strategy within a healthcare services organization specializing in third-party administration. You will oversee a team of account executives while ensuring exceptional client experience, strong retention, and long-term account growth across a diverse portfolio of employer clients. The role blends strategic leadership with operational oversight, requiring close collaboration with Sales, Operations, Finance, and Product teams to align service delivery with business objectives. You will act as a key executive sponsor for major client relationships, ensuring high-quality execution across onboarding, renewals, and ongoing service delivery. This position also plays a critical role in improving processes, strengthening operational performance, and supporting enterprise-wide initiatives related to client experience, compliance, and scalability. It is a high-impact opportunity for a leader who thrives in a fast-paced, client-centric, and cross-functional environment.