Service Delivery Manager

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Service Delivery Manager in the United States.

This role is focused on ensuring the successful delivery, implementation, and ongoing optimization of a cloud-based benefits administration platform used by thousands of organizations and millions of end users. You will act as a key point of coordination between clients and internal teams, ensuring smooth onboarding, system configuration, and continuous service excellence. The position combines technical platform expertise with strong client-facing responsibilities, requiring both analytical thinking and relationship management skills. You will oversee the full lifecycle of client implementations, from configuration and testing to training and post-launch support. The environment is fast-paced, collaborative, and highly focused on customer success and operational quality. This role is ideal for someone who thrives at the intersection of technology, service delivery, and process improvement, with a strong passion for helping clients succeed.