Implementation Specialist

This position is posted by Jobgether on behalf of a partner company. We are currently looking for an Implementation Specialist in United States.

This role is focused on delivering a seamless and structured onboarding experience for new customers adopting a healthcare software platform. You will act as the primary point of coordination during the first stages of the customer journey, ensuring that implementation is smooth, expectations are aligned, and users are set up for long-term success. The position combines project management, customer success, and technical product training in a fast-paced SaaS environment. You will guide customers through onboarding milestones, provide training and support, and ensure full product adoption before transition to ongoing support teams. This is a highly customer-facing role where communication, organization, and problem-solving directly influence customer satisfaction and retention. You will also collaborate closely with internal teams to continuously improve onboarding workflows and drive operational excellence.