SAP CoE Customer eXperience Learning and Development Analyst

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a SAP CoE Customer eXperience Learning and Development Analyst in Ireland.

This role sits within a customer experience center of excellence focused on strengthening the capabilities of frontline support teams through structured learning and development initiatives. You will play a key role in designing, delivering, and maintaining training programs that enable Help Desk staff to provide consistent, high-quality customer service. Working closely with cross-functional stakeholders, you will translate operational knowledge into clear, engaging, and accessible learning materials. The environment is collaborative and service-oriented, requiring close alignment with technical, operational, and customer experience teams. You will contribute to shaping onboarding journeys, refresher training, and competency frameworks that directly impact service quality and user satisfaction. This is a hands-on learning and development role where instructional design, facilitation, and continuous improvement come together to build a stronger support organization.