Operational Learning and Strategy

This position is posted by Jobgether on behalf of a partner company. We are currently looking for an Operational Learning and Strategy in United States.

This role is responsible for shaping and leading the learning and development strategy within Customer Service and Claims operations, ensuring teams are fully equipped to deliver high-quality performance from onboarding through ongoing development. You will design and oversee learning programs that combine instructional design, digital learning, and performance-driven training approaches to support both new hires and experienced employees. The position plays a key role in driving operational excellence by aligning training initiatives with business needs, performance metrics, and customer experience goals. You will work closely with operations leadership, quality assurance, and subject matter experts to identify skill gaps and implement impactful learning solutions. This is a highly collaborative role that requires both strategic thinking and hands-on execution in a fast-paced, evolving environment. You will also contribute to building a culture of continuous improvement and learning across the organization.