Associate IT Service Center Rep

This position is posted by Jobgether on behalf of a partner company. We are currently looking for an Associate IT Service Center Rep in United States.

This role is focused on providing frontline technical support within a healthcare and academic environment, ensuring that end users receive timely, effective, and professional assistance. You will serve as the first point of contact for IT-related issues, supporting applications, hardware, and connectivity across multiple locations. The position plays a key role in maintaining operational continuity by troubleshooting, documenting, and escalating incidents when needed. You will work closely with network, systems, and application teams to resolve issues and restore services efficiently. In this remote-friendly environment, strong communication and customer service skills are essential to delivering a seamless support experience. This is a hands-on support role where attention to detail, problem-solving, and teamwork directly impact end-user satisfaction.