Arcadia is dedicated to happier, healthier days for all. We believe that there is a better healthcare world – one powered by data. Our platform transforms complex, diverse data into a unified foundation for health, helping organizations deliver better care, boost revenue, and lower costs.
We’re a team of fiercely driven individuals committed to making healthcare more sustainable—and we’re looking for passionate people to help us get there.
Why This Role Is Important to Arcadia
The Director of Training & Enablement is responsible for shaping how customers, partners, and employees learn, adopt, and drive outcome improvement through the Arcadia platform. This role operates as the highest-level authority for product and domain training strategy and education at Arcadia, driving programmatic rigor, influencing go-to-market strategy impacting both sales and existing customer experience, and ensuring enablement directly supports customer onboarding outcomes, product adoption, and measurable performance results.
This individual will lead Arcadia’s most complex training initiatives including new product education, serve as a strategic partner to executive stakeholders across Product, Customer Success, Growth and clinical leadership, and elevate enablement standards across the organization. Given the breadth of the role — spanning new customer onboarding, asynchronous learning infrastructure, product release readiness, internal team enablement, and certification programs — this position requires deep health IT domain expertise including Value-Based Care knowledge, instructional design acumen, strong operational discipline, and the ability to build and lead in a high-growth environment.
Reporting directly to the Chief Medical Officer, this role will lead education and be responsible for customer, partner and employee product competency. Healthcare technology is at an inflection point, and this role will be challenged to ensure that Arcadia’s customers are brought forward into work that leverages interoperability and automation.
Training and Enablement (Medical Economics expert), you will leverage your extensive, operational, experience in medical economics to tangibly shape some of our newest customer programs. Your expertise in value-based care, medical economics, including risk adjustment, cost management, network optimization, contract forecasting, will directly impact the effectiveness of our training programs, and customer adoption strategies.
What Success Looks Like
In 3 months
- Develop a deep understanding of the Arcadia platform, product roadmap, and existing training assets and gaps
- Establish relationships and credibility with key stakeholders across Product, Growth, Customer Success and Implementation
- Complete an audit of current customer onboarding and training programs, identify product training gaps, inventory educational delivery modes and deliver a prioritized enablement roadmap
- Define KPI’s for the Learning and Enablement area
- Begin embedding into the product release cycle to deliver training readiness
In 6 months
- Launch a new customer onboarding curriculum, with role-based learning paths for key user personas including the customer executive, quality lead, coding and documentation lead, care manager, and clinician user
- Drive measured improvement in asynchronous content quality, Learning Management System (LMS) engagement, and training completion rates
- Delivering training content concurrent with launch for at least one major product release
- Establish the Learning and Management function as a trusted partner to Customer Success on training-related barriers to adoption and customer health
In 12 months
- Be recognized as the internal and external authority on Arcadia platform enablement and user activation
- Oversee continued growth of the Arcadia Certified Professional program as a necessary credential for external users
- Demonstrate measurable impact on onboarding customers’ time-to-value reflected in platform adoption metrics
- Have built a durable, scalable training infrastructure consisting of an accessible content library and release readiness process
- Build and develop a high-performing team of 1–3 direct reports with clear roles and growth trajectories
What You'll Be Doing
Customer Onboarding & User Education
What You'll Bring
10+ years of experience in training, customer education, or enablement roles, with at least 5 years in enterprise health IT or SaaS healthcare platforms
Proven dual track record in both internal team enablement (onboarding and continuing education for large CS or operations organizations) and external customer training programs
Health IT platform depth: direct experience with clinical or analytics software in the payer or provider space (e.g., EHR platforms, population health tools, care management systems, analytics platforms)
Value-based care fluency: working knowledge of VBC models, CMS quality programs, MSSP/ACO structures, and the clinical and financial workflows that drive customer use cases at Arcadia
Instructional design expertise: demonstrated ability to build asynchronous learning content using modern authoring tools (Articulate, Camtasia, or equivalent) and administer LMS platforms at scale
Release management experience: familiarity with Limited Availability-to-General Availability readiness processes, end-user Verification & Validation testing, and coordinating training delivery alongside product launches
Operational discipline: a track record of building and running programs with rigor — governance, KPIs, process documentation, and continuous improvement
Player-coach leadership: comfortable setting strategy and personally executing while building and developing a small team
Communication range: able to tailor content and messaging for clinical, analytical, operational, and executive audiences
Would Love for You to Have
Background in clinical informatics, health services, or direct clinical practice
Experience running large-scale customer training events or user group conferences (e.g., Training Day programming at a multi-day customer conference)
Familiarity with SCORM/xAPI standards and enterprise LMS administration
Experience at a high-growth health IT company navigating rapid product expansion
Experience using AI tools to enhance content development, learning personalization, or training workflow efficiency
What You'll Get
Opportunity to shape impactful training programs in a rapidly evolving healthcare environment
Engagement with cross-functional teams in a mission-driven company transforming healthcare
Be a part of a mission driven company that is transforming the healthcare industry by changing the way patients receive care
A flexible, remote friendly company with personality and heart
Employee driven programs and initiatives for personal and professional development
Become a member of the talented, energized, diverse and purpose-driven Arcadian Community
