Manager of Client Success

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Manager of Client Success in the United States.

This role is focused on leading and evolving a high-performing Customer Success function within a fast-growing SaaS environment serving the automotive repair industry. You will oversee both Enterprise and Scaled customer segments, ensuring consistent value delivery while building scalable, data-driven engagement models. Acting as a key bridge between strategy and execution, you will transform informal knowledge into structured playbooks, standardized health scoring systems, and proactive retention frameworks. The position requires a balance of strategic thinking, operational rigor, and hands-on leadership in a remote-first, collaborative environment. You will coach and develop a team of Customer Success Managers while partnering closely with cross-functional stakeholders to improve customer outcomes. This is a high-impact opportunity for a leader who thrives in ambiguity and enjoys building systems that scale.