Director of Customer Success

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Director of Customer Success in the United States.

This is a high-impact leadership role focused on shaping and scaling customer success strategy across a global SaaS organization serving enterprise clients in Legal, Risk, Compliance, and HR domains. You will lead a team of Customer Success Managers responsible for both named and pooled accounts, driving retention, expansion, and long-term customer value. The role blends strategic ownership with operational execution, requiring strong leadership across customer lifecycle management, onboarding, adoption, and renewals. You will use data-driven insights to influence product direction, improve customer health, and reduce churn. Working cross-functionally with product, sales, and marketing, you will ensure a unified and seamless customer experience. This is a highly visible role where your work directly impacts revenue growth, customer satisfaction, and enterprise-scale scalability.