Job description
This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Team Lead Support Engineer in United States.
This role sits at the intersection of advanced technical support, customer success, and engineering leadership within a high-performance database technology environment. You will act as a trusted escalation point for complex customer issues while guiding teams in diagnosing, troubleshooting, and resolving critical technical challenges. The position combines deep hands-on expertise with PostgreSQL and related technologies alongside strong leadership responsibilities in mentoring and developing support engineers. You will collaborate closely with development teams and core contributors to identify bugs, performance issues, and optimization opportunities. In addition to resolving high-priority customer engagements, you will help shape support processes, documentation, and best practices. This is a highly impactful role where your technical insight and leadership directly influence customer satisfaction and product reliability at scale.
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