Customer Service Associate Bilingual

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Customer Service Associate Bilingual in the United States.

This role is focused on delivering high-quality support to patients through inbound and outbound communications, ensuring clarity, empathy, and resolution in every interaction. You will serve as a key point of contact for billing-related inquiries, complaints, and financial assistance requests, helping patients navigate complex healthcare billing processes. Working in a fast-paced call center environment, you will use multiple systems to document interactions, resolve issues, and provide accurate information. The position requires strong communication skills and a patient-first mindset to ensure a positive service experience. You will also play an important role in supporting financial resolution options such as payment plans and assistance programs. This is a mission-driven environment where your work directly contributes to improving the patient experience in healthcare services.