Representative, Customer Loyalty

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Representative, Customer Loyalty in the United States.

This role focuses on protecting and growing recurring revenue by proactively identifying customers at risk of churn and executing targeted retention strategies. You will act as a key point of contact for high-priority accounts, combining customer insight with structured outreach to improve satisfaction and renewal outcomes. The position operates at the intersection of customer success, sales, and revenue management, requiring strong cross-functional collaboration. You will analyze churn drivers, design intervention strategies, and help shape lifecycle programs that improve long-term customer engagement. This is a high-impact, customer-facing role where success is measured by retention performance and reduced cancellations. You will work in a fast-paced environment where prioritization, communication, and ownership are essential. The role offers the opportunity to directly influence customer experience and business stability through meaningful relationship management.