Associate Director, Patient Services Operational Excellence

This position is posted by Jobgether on behalf of a partner company. We are currently looking for an Associate Director, Patient Services Operational Excellence in the United States.

This role sits at the center of a strategic patient services organization focused on improving access, affordability, and overall patient experience across complex pharmaceutical programs. You will lead operational excellence initiatives within a Center of Excellence, driving performance insights, continuous improvement, and vendor optimization across multiple patient support services. The position plays a critical role in translating operational data into actionable strategies that enhance service delivery and support successful product launches. Working in a highly cross-functional and innovation-driven environment, you will collaborate with commercial, access, medical, and external partners. This is a leadership role where analytical rigor, operational insight, and stakeholder influence directly shape patient outcomes. The environment is fast-paced, data-driven, and focused on continuous improvement across evolving healthcare programs.