Knowledge Management Process Owner

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Knowledge Management Process Owner in United States.

This role is central to shaping how organizational knowledge is captured, governed, and reused across IT service operations within a structured, ITIL-aligned environment. The position focuses on ensuring that knowledge assets are accurate, accessible, and continuously improved to support faster incident resolution and stronger service delivery outcomes. You will define and evolve knowledge management processes while ensuring consistency, compliance, and usability across teams. Working closely with service management, technical, and compliance stakeholders, you will help embed knowledge practices into daily operations and drive adoption at scale. The environment is highly collaborative, data-driven, and focused on continuous improvement through modern ITSM tools. This is a key opportunity to influence service quality and operational efficiency through effective knowledge governance.