Customer Onboarding Manager

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Customer Onboarding Manager in Ireland.

In this role, you will be responsible for guiding new customers through a seamless onboarding journey, ensuring they successfully adopt and derive value from a complex SaaS platform. You will act as a trusted partner during the early stages of the customer lifecycle, helping translate business needs into effective system configurations and workflows. Working closely with cross-functional teams such as Sales, Customer Success, Support, and Engineering, you will ensure a smooth transition from purchase to active usage. This position requires strong communication skills, a structured approach to project management, and a customer-first mindset. You will play a key role in shaping first impressions and long-term satisfaction, directly influencing retention and customer success outcomes. It is an excellent opportunity for someone who enjoys combining technical understanding with relationship-building in a fast-paced, collaborative environment.