Field Technical Support Lead

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Field Technical Support Lead in United States.

This role is a highly mobile, field-based technical leadership position focused on supporting dealership networks with advanced diagnostic expertise and escalated service issues. You will act as a trusted technical advisor, stepping into complex motorcycle troubleshooting scenarios and providing hands-on resolution guidance in the field. The position plays a critical role in ensuring product quality, customer satisfaction, and regulatory compliance, particularly in high-stakes cases such as warranty disputes and legal claims. You will collaborate closely with engineering, product, training, and field operations teams to surface insights and improve service outcomes. With extensive travel and direct dealer engagement, this role requires strong technical depth, communication excellence, and the ability to operate independently in dynamic environments. It is ideal for a seasoned technician who thrives in field problem-solving and enjoys representing technical excellence at the point of service.