Bilingual Texting Supervisor

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Bilingual Texting Supervisor in Canada.

This role is at the heart of a national, 24/7 youth mental health support service delivered through digital text-based communication. You will supervise volunteer crisis responders, ensuring they provide timely, safe, and high-quality support to young people across Canada. Operating in a fast-paced, high-impact environment, you will combine clinical judgment, leadership, and real-time decision-making to manage crisis situations effectively. The role involves active participation in text-based conversations during peak demand periods, as well as coordination with emergency and child protection services when required. You will also play a key role in supporting and motivating a volunteer community, fostering engagement and performance. This is a remote, shift-based position requiring flexibility and strong resilience in a continuously operating environment where every interaction can make a meaningful difference.