Vice President, Customer Experience and Success

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Vice President, Customer Experience and Success in the United States.

This executive leadership role is responsible for shaping and scaling the entire post-sale customer journey across multiple service motions in a fast-growing SaaS environment. You will define and operationalize a customer-first strategy spanning high-touch enterprise success, digital customer success at scale, technical account management, and customer education programs. The role requires a leader who can balance strategic vision with operational execution across both relationship-driven and technology-enabled customer models. You will drive measurable improvements in retention, expansion, and product adoption while ensuring a consistent, high-quality customer experience. Working closely with senior leadership, you will influence company-wide decisions that connect customer outcomes to business performance. This is a highly cross-functional role where you will build systems, teams, and processes that scale across tens of thousands of customers. It is ideal for a leader who thrives in complex environments where human engagement and AI-driven automation must work in harmony.