Strategic Customer Success Manager

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Strategic Customer Success Manager in the United States.

In this role, you will act as a trusted advisor for a portfolio of high-value enterprise clients, helping them maximize the value of their Governance, Risk, and Compliance (GRC) solutions. You will build deep, multi-level relationships with stakeholders up to the C-suite, ensuring alignment between customer goals and platform capabilities. The position sits at the intersection of customer advocacy, strategic consulting, and account growth, requiring both commercial acumen and technical understanding. You will collaborate closely with cross-functional teams including Product, Sales, Professional Services, and Support to deliver a seamless customer experience. This is a highly visible role where your insights directly shape customer retention, expansion, and product evolution. The environment is fast-paced, remote-first, and centered on impact, ownership, and proactive problem-solving.