Where is the Sales Operations (Senior Delivery Solutions APAC) role at Dlocal located?

The Sales Operations (Senior Delivery Solutions APAC) position at Dlocal is based in Kuala Lumpur. This is an on-site position.

What type of employment is the Sales Operations (Senior Delivery Solutions APAC) role at Dlocal?

The Sales Operations (Senior Delivery Solutions APAC) position at Dlocal is a Full time role.

What experience is required for the Sales Operations (Senior Delivery Solutions APAC) role at Dlocal?

The Sales Operations (Senior Delivery Solutions APAC) position at Dlocal requires 5-8 yrs exp.

What skills are required for the Sales Operations (Senior Delivery Solutions APAC) role at Dlocal?

Key skills for the Sales Operations (Senior Delivery Solutions APAC) position at Dlocal include: large language models, jira.

Sales Operations (Senior Delivery Solutions APAC) — Dlocal

Why should you join dLocal?

dLocal enables the biggest companies in the world to collect payments in 40 countries in emerging markets. Global brands rely on us to increase conversion rates and simplify payment expansion effortlessly. As both a payments processor and a merchant of record where we operate, we make it possible for our merchants to make inroads into the world’s fastest-growing, emerging markets.

By joining us you will be a part of an amazing global team that makes it all happen. Being a part of dLocal means working with 1000+ teammates from 30+ different nationalities and developing an international career that impacts millions of people’s daily lives. We are builders, we never run from a challenge, we are customer-centric, and if this sounds like you, we know you will thrive in our team.

What’s the opportunity?

We are looking for a Senior Delivery Solutions to join us. The Delivery Solutions team plays a crucial role in enhancing sales efforts by ensuring that the commercial teams are well-equipped with the necessary knowledge, tools and assistance to effectively engage with customers and close deals, interaction with all areas of the organization is key.

Preferably in Kuala Lumpur/ Shenzhen/ Shanghai

What will I be doing?

Be the go-to person for the commercial team to understand (potential) client requirements and support deal structure from an operational perspective, evaluating feasibility and designing the necessary operational flows.

Determine go-to-market interest.

Collaborate with Product, IT, Operations, Legal, Compliance and Country Teams to promote expansion to new markets, and launch of new features/ services assisting with demonstrations and presentations.

Define, standardize and provide tools, information and content for the sales team, including pricing tools and calculators.

Identify and implement improvements to enhance and optimize the sales process, including designing alternative operational workflows.

Identify new client needs/ commercial opportunities, prioritize and manage them with different areas of the company (Product, Technology, Operations, etc…) to implement tactical experience improvements or strategic long term solutions including new products and features.

What skills do I need?

5–8 years of experience in Sales, Account Management, or Operations within Payments, Fintech, Financial Institutions, or similar industries. Experience in or exposure to emerging markets (APAC, LATAM, MENA, EMEA) is a strong plus.

Strong analytical skills with hands-on experience working with data to support commercial and operational decisions — including reporting tools, dashboards, or spreadsheet-based analysis. Empathic approach to problem-solving, with a strong capacity for teamwork.

AI & automation mindset — comfortable leveraging AI tools, LLMs, and automation workflows to improve productivity, output quality, and process efficiency. Able to identify repetitive or manual tasks and proactively find smarter ways to execute them.

Motivated and solutions-oriented — hands-on approach to complex business situations, with the ability to find alternatives when the answer is NO. Proactive, results-driven, and action-oriented.

Excellent organizational and project management skills, with sharp attention to detail and the ability to manage multiple workstreams simultaneously. Experience with project tracking tools (e.g. Jira) is a plus. Thrives in fast-changing, unstructured environments and embraces ecosystem evolution.

Collaborative team player — able to effectively lead a project or team when needed, while also contributing as a strong individual team member. Comfortable working cross-functionally across commercial, operations, legal, regulatory and product teams.

Outstanding communication and interpersonal skills, with the ability to engage and influence stakeholders at all levels — internal and external. Fluent English is required. Spanish and/or Chinese is a plus.

Technical background is a plus — whether in APIs, payment processing, or systems integration. Curious, self-starting profile with a positive attitude and a high bar for quality in every deliverable.

Sales Operations (Senior Delivery Solutions APAC)

Job description