OPSWAT, a global leader in IT, OT, and ICS critical infrastructure cybersecurity, delivers an end-to-end platform that gives public and private sector organizations and enterprises the critical advantage needed to protect their complex networks, secure their devices, and ensure compliance. Over the last 20 years our commitment to innovative technology has earned the trust of more than 1,700 organizations, governments, and institutions globally, solidifying our role in protecting the world’s critical infrastructure and securing our way of life.
The position
The Hardware Fulfillment Technician is responsible for imaging, testing, assembling, and packaging hardware for customers worldwide. This role requires strong technical hardware expertise—ranging from servers and desktops to IoT devices—and the ability to identify performance issues, streamline processes, and ensure every unit meets OPSWAT’s quality standards. The position supports OPSWAT’s global hardware fulfillment operations by performing QA/QC, resolving software and hardware issues, documenting fulfillment activities, maintaining technical libraries, and collaborating with internal teams to ensure efficient and accurate order execution.
Join our team and gain hands-on, multifaceted experience in a dynamic, hands-on environment. In this role, you will be directly involved in assembling advanced security devices that power critical infrastructure protection and cybersecurity solutions used by organizations worldwide. This is a great opportunity to build practical technical skills while contributing to products that safeguard critical systems against evolving cyber threats.
DUTIES AND RESPONSIBILITIES
- Contributor to the quality management system of the facility and the conformity of the product provided to customers.
- Image hardware units according to customer requirements and OPSWAT standard operating procedures.
- Configure operating systems, firmware, and applications across Windows, Linux, and other environments.
- Troubleshoot and resolve imaging or deployment errors in coordination with engineering or support teams.
- Perform QA/QC testing to ensure all hardware meets OPSWAT’s functional, performance, and security standards.
- Identify bottlenecks, performance issues, or component failures and report findings promptly.
- Recommend process improvements to increase accuracy, speed, or reliability.
- Oversee packaging and preparation of hardware for shipment, ensuring proper labeling, documentation, and protective materials.
- Document fulfillment activities thoroughly, including imaging steps, test results, and issue resolutions.
- Contributes to continuous improvements of processes or initiatives.
- Collaborate with cross‑functional teams—including Product, Support, and Engineering—to ensure timely and accurate order fulfillment.
- Resolve hardware and software issues discovered during fulfillment or through customer returns.
- Maintain compliance with industry standards and internal security requirements.
- Support audits, compliance requirements, and internal reporting related to asset utilization, loss, and cost.
PHYSICAL REQUIREMENTS
- Standing: 1/3–2/3 of the time (hardware imaging, testing, packing).
- Walking: Up to 1/3 (between imaging stations, storage areas, warehouse zones).
- Sitting: Up to 1/3 (documentation, troubleshooting, system configuration).
- Using Hands: 2/3 or more (handling small components, cabling, imaging tools, packaging supplies).
- Reaching: Frequent (accessing shelves, equipment, and storage).
- Stooping/Kneeling/Crouching: Occasional (cabling or accessing lower racks).
- Lifting:
- Up to 25 lbs (≈ 11,34 kg) frequently (hardware units, packaging materials).
- Up to 50 lbs (≈ 22,68 kg) occasionally (servers or bulk shipments).
- Vision Requirements: Close vision, color vision, and ability to adjust focus for component inspection and screen‑based work.
SPECIAL REQUIREMENTS
- Able to read and interpret technical instructions, QA procedures, operating system prompts, and fulfillment documentation, and communicate clearly while accurately documenting work.
- Proficient with imaging tools, OS configuration utilities, Windows/Linux command line functions, inventory systems, file management, and basic ticketing systems.
- Skilled in calculating quantities, interpreting system logs, and analyzing performance metrics.
- Capable of troubleshooting diverse hardware and software issues, evaluating symptoms, applying logical reasoning, and escalating complex problems appropriately.
- Evaluates imaging failures, diagnoses component issues, reviews performance bottlenecks, and recommends process improvements.
EQUIPMENT
Experience using imaging stations, test equipment, anti‑static tools, barcode scanners, packing tools, and common hand tools used in hardware assembly/inspection.
Other (PPE & Safety)
- Required PPE: ESD controls, grounding equipment, gloves or safety glasses depending on task.
- Must follow warehouse safety procedures.
- Exposure to minor electrical, mechanical, or ergonomic hazards typical of hardware fulfillment environments.
WORK ENVIRONMENT
- Climate-Controlled: Work is performed in a climate‑controlled warehouse environment.
- Environmental Exposure:
- Regular exposure to electronic equipment, packaging materials, and imaging stations.
- Low exposure to dust and fumes; PPE provided as required.
- Noise: Moderate—equipment fans, test stations, and packaging operations.
QUALIFICATIONS
Education, Experience, Knowledge
- Strong understanding of hardware imaging, QA, and QC processes.
- Strong knowledge of operating systems, including Windows and Linux.
- Strong understanding of individual hardware components and system-level interactions.
- Excellent problem‑solving skills, attention to detail, and ability to work under tight deadlines.
- Strong organizational and multitasking abilities.
- Proficiency with inventory management concepts and tracking software.
- Familiarity with cybersecurity hardware is a plus.
Certificates, Licenses, Registrations
- None required; certifications in hardware, networking, or operating systems are preferred but not mandatory.
Why You'll Love Working Here
- Stable, growing international company background with an exceptional customer group
- Opportunity to improve your professional skills
- The newest technology environment
- Language course and opportunity for active recreation – kettlebell, football and office massage
- Attractive working environment – nice office full of accessories (fruits every day, coffee, breakfast, tea etc.)
- Regular team events and Happy Hour activities
OPSWAT is an equal opportunity employer. We celebrate diversity and are committed to providing an environment where equal employment opportunities are extended to all employees and applicants, free of discrimination and harassment of any type. All employment decisions are based on individual qualifications, job requirements, and business needs without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other category protected by federal, state, or local laws.
Recruiting Agencies: we do not accept unsolicited resumes from third party agencies for any of our open positions. To submit resumes for our jobs, there must be a recruiting contract approved by our legal team and endorsed by both parties. We are currently not accepting additional 3rd party agencies at this time.
