Account Supervisor, CME

About Ogilvy Health:

Ogilvy Health is focused on driving superior outcomes in the ever-changing healthcare environment, an increasingly complex and evolving marketplace. We inspire brands and people to impact the world by keeping our audiences’ health and wellness needs at the center of every touchpoint. Ogilvy Health delivers insight, creativity, innovation, and engagement solutions for all healthcare stakeholders, patients, and consumers across the healthcare continuum. Through borderless creativity—operating, innovating, and creating at the intersection of talent and capabilities— Advertising, Experience, Public Relations, Health, and Consulting work fluidly across 131 offices in 93 countries to bring forth world-class creative solutions for our clients.

For more information on us, visit OgilvyHealth.com, or follow Ogilvy Health Canada on LinkedIn.

About the Role:

The Account Supervisor is responsible for project delivery, following the process and supervising the team from project initiation to delivery. Account Supervisors must be proactive in running initiatives while still being a team player and supporting the account team with delivering on client expectations. Account Supervisors will focus on developing their strategic planning skills by assisting Account Directors or Senior Account Directors in developing new strategies and initiatives based on client needs. Occasional project-related travel may be required.

What You’ll Do

• Oversee the team in managing ongoing project progress, content and client priorities and know where projects are at all times.
• Ensure delivery of high-quality of medical education programs and materials, on time and on budget, while managing and ensuring quality of our services to Clients (attention to detail, updated status and budget reports, organized communication, responsiveness)
• Support the Account Director in developing the strategies for each therapeutic portfolio, and ensure all projects link back to strategy
• Review project briefs and develop strategy and creative briefs as required
• Coordinate efforts of the projects between medical writing, creative, clients, programmers etc. and manage/adjust priorities in partnership with the Account Director
• Support the Account Director in managing day-to-day on accounts, ensuring a positive relationship with clients and prepare proposals for new business or new ideas
• Ensure financial follow-up and billing requests internally (including budgets recaps and flagging overages to Account Directors in a timely fashion)
• Assist Account Directors in delivering strategic consulting for client growth and further developing the Agency’s offering and client base
• Guide and oversee the growth and development of Account Managers and Senior Account Mangers as appropriate

What You’ll Need

• 4+ years related pharmaceutical/healthcare experience from agency, marketing and/or medical education account management experience
• Knowledge of healthcare and pharmaceutical practices
• Working knowledge of various medical communication formats (print, digital, live events)
• Excellent interpersonal skills
• Strong strategic potential and interest
• Strong organizational skills with the ability to plan and prioritize effectively
• Proactive, can-do attitude to finding solutions.
• Self-motivation, willingness to stay up to date in a fast-paced environment, engagement, and persistence.
• Ability to listen, learn and add value
• For Canadian Accounts: Experience with best practices for medical communications (Health Canada, IMC) and awareness of PAAB and ASC standards
• Experience in building estimates and managing project profitability, financial management
• Ability to work independently and to take ownership while being a team player and mindful of others (partnership attitude)
• Meticulous attention to detail and a service attitude
• To apply the Company’s ideals to all decision-making business approaches.
• Bilingualism (English and French) is an asset

How We’ll Support You

Ogilvy Health celebrates its people. Fully. Enthusiastically. Unhesitatingly. We’ll empower you with the tools you’ll need to succeed. We’ll give you the autonomy to seek out new paths and better ways of doing things. We’ll support you with colleagues who are experts in their disciplines, drawn from across the Ogilvy network. And we’ll provide opportunities for you to do work of which you’ll be proud, with people you’ll be proud to call your teammates.

Ogilvy Health Canada employees are encouraged to bring their ideas, experiences and perspectives, gleaned from their varied backgrounds, to the workplace. We strive to create an environment in which all employees can feel comfortable to contribute to their fullest potential without regard to their race, color, creed, religion, sex, national origin, disability, age, citizenship, marital status, sexual orientation, gender identity or expression.