Hire(d) better.
Hire(d) better.
Hire(d) better.
Overview
Are you an energetic, passionate technical writer who has the desire to inspire, support, and advocate for our platform’s users? Use your passion for writing and interest in cutting-edge technology to provide customers with essential user assistance (UA) documentation and other enablement materials. In this position, you'll make our customers successful by creating UA materials for enterprise GIS observability software that helps organizations monitor system health, performance, and operational status across ArcGIS deployments.
You'll work with subject matter experts, design documents, and run the software to become a subject matter expert yourself and advocate for the user by creating meaningful content that communicates workflows, best practices, and troubleshooting guidance. As our development processes evolve, this role will also support modern documentation workflows that incorporate AI-assisted authoring tools and agentic software development systems that generate code, tests, and draft documentation. The ideal candidate is comfortable validating AI-generated technical content, testing software workflows, and ensuring that documentation remains accurate, reliable, and user-focused.
Esri has a Relocation Assistance Program and can provide support with relocating to the Redlands, CA area for this position.
Responsibilities
Requirements
Recommended Qualifications
#LI-JJ2
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Total Rewards
Esri’s competitive total rewards strategy includes industry-leading health and welfare benefits: medical, dental, vision, basic and supplemental life insurance for employees (and their families), 401(k) and profit-sharing programs, minimum accrual of 80 hours of vacation leave, twelve paid holidays throughout the calendar year, and opportunities for personal and professional growth. Base salary is one component of our total rewards strategy. Compensation decisions and the base range for this role take into account many factors including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs.
The Company
At Esri, diversity is more than just a word on a map. When employees of different experiences, perspectives, backgrounds, and cultures come together, we are more innovative and ultimately a better place to work. We believe in having a diverse workforce that is unified under our mission of creating positive global change. We understand that diversity, equity, and inclusion is not a destination but an ongoing process. We are committed to the continuation of learning, growing, and changing our workplace so every employee can contribute to their life’s best work. Our commitment to these principles extends to the global communities we serve by creating positive change with GIS technology. For more information on Esri’s Racial Equity and Social Justice initiatives, please visit our website here.
If you don’t meet all of the preferred qualifications for this position, we encourage you to still apply!
Esri is an equal opportunity employer (EOE) and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. If you need reasonable accommodation for any part of the employment process, please email [email protected] and let us know the nature of your request and your contact information. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to from this e-mail address.
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Will AI replace this role?
Check AI displacement risk, transferable skills, and career alternatives for Product Engineer II - User Assistance Enterprise Monitoring
The salary range for the Product Engineer II - User Assistance Enterprise Monitoring position at Esri is USD 80k+/yr.
The Product Engineer II - User Assistance Enterprise Monitoring position at Esri is based in Redlands, CA. This is an on-site position.
The Product Engineer II - User Assistance Enterprise Monitoring position at Esri is a Internship role.
The Product Engineer II - User Assistance Enterprise Monitoring position at Esri requires 2+ yrs exp.
Key skills for the Product Engineer II - User Assistance Enterprise Monitoring position at Esri include: large language models, github, postgres, sql, python.
Product Engineer II - User Assistance Enterprise Monitoring
Esri · USD 80k+/yr · On-site