Bilingual Payment and Reconciliation Coordinator

Role overview:

This role is fully focused on campaign funding, payment processing, PO alignment, reconciliation and related financial administration in a high-volume campaign environment. Timely influencer payments are a key client KPI, and increasing campaign activity requires disciplined tracking, clear ownership of payment-related follow-through, and proactive escalation of risks. The position is responsible for ensuring creator and influencer payments are processed accurately, efficiently and within required timelines, while maintaining visibility across funding status, PO matching, invoice readiness, payment progress, tax reconciliation, remaining balances and outstanding issues. Working closely with finance leadership, account teams, billing, accounts payable, client stakeholders and external platform partners, this role helps reduce payment and billing gaps, protect client commitments, support payment controls and process compliance, and keep campaign payment activity complete, transparent and audit-ready.

Key Responsibilities

• Manage end-to-end campaign payment administration, including funding requirements, PO details, supporting documentation, payment tracking, invoice follow-up, reconciliation and issue resolution
• Track and help resolve PO matching issues caused by inconsistent campaign naming conventions, fluctuating campaign values, missing POs or changes resulting from influencer negotiations
• Monitor campaigns where payments are progressing ahead of billing and flag unbilled exposure, invoice readiness gaps and items requiring follow-up with account teams or client stakeholders
• Maintain accurate influencer payment platform and finance trackers to provide clear cross-campaign visibility across divisions, brands, campaign volumes, funding status, invoice approvals, payment progress, PO status, tax amounts, remaining balances, aging items and outstanding actions
• Monitor payment timelines, proactively escalate risks to client KPI commitments or creator payment timelines, and coordinate with internal teams, client teams and external platform partners to resolve missing information, funding adjustments, invoice questions, rejected payments and other payment-related issues
• Prepare tax reconciliations, journal entries and final campaign reconciliations by reviewing payment activity against POs, invoices, tax amounts, credit memos, unused funds and remaining balances, and flagging discrepancies before unused funds are finalized
• Support payment and PO status reviews by maintaining complete, accurate and current records, including recap notes, aging items, escalation points and documentation for stakeholder review, KPI tracking, audit support and timely client reporting
• Support influencer payment platform vendor setup and onboarding administration, including validating vendor contact details, sending setup requests, generating payment platform setup emails, reviewing required vendor documentation, following up with vendors and escalating unresolved setup issues as needed
• Populate and maintain payment tracker fields related to invoice number, invoice amount, invoice date, due date, vendor setup status, payment status and outstanding payment actions
• Prepare invoice packages for payment submission, including adding PO numbers to invoices, gathering signed contracts or influencer agreements, submitting required documentation to Finance+/accounts payable, and monitoring urgent or time-sensitive invoices against NET45 due dates

Qualifications, Skills and Experience

• Bachelor’s degree in Finance, Accounting or a related field is preferred
• Minimum 3 years of finance, payment processing, accounts payable, campaign finance or related operational finance experience in a high-volume, deadline-driven environment, ideally in PR, advertising, consulting or professional services
• Bilingual proficiency in English and French, with the ability to communicate clearly with internal teams, client stakeholders and external partners
• Experience with purchase orders, invoice processing, payment tracking, payment issue resolution, budget reconciliation, tax support, audit support and related finance operations
• Advanced Excel skills and strong tracker management capabilities, including formulas, filters, lookups, pivot tables, structured trackers and the ability to manage high-volume payment activity across multiple campaigns, files and financial data sources
• Working proficiency with influencer payment platforms is strongly preferred; working proficiency in Maconomy or similar finance workflow tools is an asset
• Strong attention to detail, organizational skills and process discipline, with the ability to follow repeatable payment and reconciliation processes while identifying exceptions, missing information, timing risks and required adjustments
• Clear written and verbal communication skills, with strong follow-up and issue-resolution capabilities when coordinating with finance, account teams, client stakeholders and external platform contacts
• Experience supporting vendor onboarding, payment setup, invoice processing and tracker management workflows, including vendor documentation review, PO details, payment package preparation, follow-up on urgent items, and coordination with accounts payable or Finance+ teams

Success Measures

• Campaign payments are processed accurately, efficiently and within required timelines to support client KPI commitments
• PO matching, invoice readiness, funding requirements, payment progress, remaining balances and supporting records are accurate, current and audit-ready
• Unbilled exposure, PO gaps, payment timing risks, rejected payments, funding issues and invoice questions are identified, escalated and resolved promptly
• Tax reconciliation, tax journal entries, credit memos and final campaign reconciliations are completed accurately and in the correct sequence
• Stakeholders receive clear, timely updates on payment progress, PO gaps, escalation items and issue resolution