AHEAD builds platforms for digital business. By weaving together advances in cloud infrastructure, automation and analytics, and software delivery, we help enterprises deliver on the promise of digital transformation.
At AHEAD, we prioritize creating a culture of belonging, where all perspectives and voices are represented, valued, respected, and heard. We create spaces to empower everyone to speak up, make change, and drive the culture at AHEAD.
We are an equal opportunity employer, and do not discriminate based on an individual's race, national origin, color, gender, gender identity, gender expression, sexual orientation, religion, age, disability, marital status, or any other protected characteristic under applicable law, whether actual or perceived.
We embrace all candidates that will contribute to the diversification and enrichment of ideas and perspectives at AHEAD.
As a ServiceNow Business Analyst, you will utilize your extensive business process expertise and experience to design and define customer solutions utilizing the ServiceNow platform. You ensure development efforts are well documented and delivered with quality, owning the overall outcome of your projects
Roles & Responsibilities
Coordinate with stakeholders to gather requirements
Translate business requirements into technical specification
Assist with client demos, working sessions, and workshops
Maintain documentations and Knowledge articles
Contribute to projects/programs that may address future concepts, products, and technologies
Qualifications
Business process experience on at least one suite and at least two process areas outside of that suite within the ServiceNow platform
Strong functional knowledge on at least one ServiceNow suite
Able to discuss business requirements on integrations between ServiceNow and third party tools
Certified System Administration (preferred)
Two years of experience in ServiceNow (minimum)
Strong presentation skills
Strong project and situational awareness
Strong communication skills
Strong attention to detail
Self-starter
Able to travel of at least 25%
