AHEAD builds platforms for digital business. By weaving together advances in cloud infrastructure, automation and analytics, and software delivery, we help enterprises deliver on the promise of digital transformation.
At AHEAD, we prioritize creating a culture of belonging, where all perspectives and voices are represented, valued, respected, and heard. We create spaces to empower everyone to speak up, make change, and drive the culture at AHEAD.
We are an equal opportunity employer, and do not discriminate based on an individual's race, national origin, color, gender, gender identity, gender expression, sexual orientation, religion, age, disability, marital status, or any other protected characteristic under applicable law, whether actual or perceived.
We embrace all candidates that will contribute to the diversification and enrichment of ideas and perspectives at AHEAD.
Client Operations Specialist
The Client Operations Specialist is responsible for assisting assigned Client Directors in protecting and increasing the Gross Profit Margin (GPM) and customer satisfaction through a heightened level of client service and daily attention. Develops and maintains strong pre and post-sales contact with assigned company Accounts in order to facilitate positive and productive long-term relationships.
*Must be in MST/PST*
Roles and Responsibilities
Manage transaction lifecycle from quote to cash – identify account requests and coordinate/manage internal support team resources to ensure customer satisfaction
Review, manage, and maintain pipeline and forecast with assigned Client Directors. Schedule regular/reoccurring meetings to review opportunities that need to be added and/or updated in Salesforce.com
Work independently with assigned customers to address questions/issues and provide timely solutions; engage with internal/external support team on resolution
Assist in structuring deals with Client Directors. Prepare customer pricing and proposals for assigned accounts using the parameters set by assigned Client Directors per account
Work with assigned Client Directors to develop and maintain vendor relationships in order to gain improved communication, increased discounts, and fast turnaround on registration/special pricing requests
Accept all customer orders; verify bookable documents are complete and accurate prior to booking
Coordinate monthly meetings with accounts receivable to review invoice aging reports and past due invoices for assigned accounts
Develop and maintain Client Profiles for assigned accounts. Maintain records pertaining to past quotes in order to strategically provide current quotes and proposals.
Provide ‘value-add’ services to assigned accounts as requested) SLA, PPT, presentations, order history, etc.) while having a clear understanding of the client’s internal structure and process
Qualifications
Bachelor’s degree is required
2-3 years of Sales Support preferred, in the Technology industry is preferred
Open to various backgrounds
Ability to understand/analyze client needs and link them to company offerings
Independent self-starter, effective team player with creative problem solving skills to help the organization achieve its earnings objectives
History of working in a high volume, fast-paced sales environment required
Strong verbal and written communication skills; ability to articulate needs
Ability to instantly build rapport
Strong interpersonal skills to effectively interact with all levels of internal and external clients
Organizational skills
Time management ability
Adaptable/Ability to react to situations
Ability to work independently on projects with minimal supervision
Work effectively and efficiently under pressure
Understands general business principles
Strong mathematical aptitude and the ability to work with and easily calculate margin percentages using cost+, list-, and flat GPM% models
Experience with Salesforce or other CRM preferred
Outstanding multitasking skills
Desire to learn and understand the business process from beginning to end
Strong work ethic with respect for work/life balance and positive work environment
Good people skills and strong backbone to stand firm in sales-centric environment
Positive can do attitude
