Principal Technical Consultant Lead, ServiceNow

• Manage a team of 10-15 engineers and architects:

• Work with teams to build individualized career development plans

• Coach, mentor, and develop direct reports, including overseeing new employee onboarding.

• Lead employees to meet the organization's expectations for productivity, quality, and goal accomplishment.

• Provide effective performance feedback through employee recognition, rewards, and disciplinary action.

• Actively manage bench time to support progress toward utilization targets, individual development goals, and solution development goals.

• Understand sales pipeline and team capacity and capabilities and work with practice leadership to adjust staffing plans as needed

• Maintain skills and certification inventory of team

• Consciously create a workplace culture that supports the values and guiding principles of the organization

• Foster a culture of delivering with quality, Ownership and high performance.

• Build and maintain a culture of trust through open and honest feedback and accountability

Project Support:

• Participate in pre-sales and scoping activities, building proposals, pricing, and statements of work

• Work with Project Managers and the Resource Management team to identify appropriate resources for projects

• Act as a key contact for projects staffed by team.

• Participating in project kick-off, status, close-out, and escalation meetings as needed

• Provide expert technical architectural support and guidance for solutions

• Continuously improving project scoping and delivery by capturing lessons learned after each engagement and adjusting future proposals and approaches as appropriate

Support Solution Development and External Evangelism:

• Work with Solutions Principals and practice leadership to define the solution development roadmap

• Contribute to solution development activities directly and through coordinating time and contributions by the team

• Contribute to blog posts, speak at user groups / conferences, and present at internal briefings as needed

• 10+ years of hands-on experience implementing [and/or] ITSM, CSM, ITBM, ServiceNow Discovery, Service Mapping, and/or Event Management etc.

• Mastery in at least one ServiceNow suite.

• Possess a broad base of technical skills, business acumen, and a strong desire to support the client.

• Experience managing, mentoring, and coaching people.

• Understand the details behind the implemented solution and having the ability to communicate the high-level vision with the client.

• The ability to think past the products and create solutions to meet the business/IT needs.

• Effectively communicate solutions architecture to the client, third parties, and the team.

• Encompass strong listening and interpersonal skills, an ability to solve complex problems, a big picture mentality, and an aptitude to visualize the solution.

• Able to foster teamwork among the delivery team(s).

• Proficiency in hardware, software and/or operating systems environments.

• Ability to manage a team environment.

• Proven troubleshooting & problem-solving ability

• Presentation and facilitation of executive level meetings, group presentations, and collaborative technical workshops.