Senior Customer Success Manager - MM/Ent

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Senior Customer Success Manager – MM/Enterprise in France.

This role sits at the center of a fast-growing global Customer Experience organization, focused on helping enterprise and mid-market clients maximize value from a complex, high-impact HR and global employment platform. You will act as a strategic advisor to senior stakeholders, guiding customers through onboarding, adoption, expansion, and long-term success. The position combines consultative relationship management with commercial ownership, including retention and growth of key accounts. You will collaborate closely with Product, Sales, Engineering, and Operations to solve sophisticated customer challenges and shape product direction. Operating in a fully remote, async-first environment, you’ll work with distributed teams across multiple regions. This is a high-visibility role where your ability to influence, educate, and drive outcomes directly impacts customer success and revenue growth.