Analista/Engenheiro ServiceNow com foco em CSM - Sênior

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Analista/Engenheiro ServiceNow com foco em CSM - Sênior in Brazil.

In this role, you will contribute to the design, development, and continuous improvement of solutions on the ServiceNow platform, with a strong focus on the Customer Service Management (CSM) module. You will work in a senior technical capacity, shaping scalable and efficient workflows that support end-to-end customer service processes. The environment is collaborative, working closely with architects, analysts, and cross-functional teams to translate business needs into robust technical solutions. You will play a key role in ensuring platform stability, performance, and best practices across development and deployment cycles. This position requires both deep technical expertise and a strong understanding of service operations. It is an opportunity to impact enterprise service experiences through well-designed ServiceNow solutions in a fully remote setup.