Program Manager, Customer Experience

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Program Manager, Customer Experience in India.

In this role, you will be responsible for shaping and scaling the end-to-end customer journey by identifying friction points and transforming them into structured, measurable programs that improve onboarding, adoption, support, renewals, and expansion outcomes. You will operate at the intersection of execution and strategy, combining hands-on ownership of enterprise customer deployments with broader CX program design. This is a high-impact position where your work directly influences customer time-to-value and long-term satisfaction. You will collaborate closely with Sales, Customer Success, Product, Engineering, and Support teams to align execution and drive consistency across the lifecycle. The environment is fast-paced, cross-functional, and highly data-driven, requiring both strong operational discipline and customer empathy. You will also use real customer deployments as a feedback loop to continuously improve scalable processes and playbooks.