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The position
We are looking for a proactive IT Helpdesk Engineer to join our dynamic and fast-paced team. In this role, you will be the go-to person for ensuring that our employees have the tools, support, and guidance they need to work efficiently and securely. You will handle everything from troubleshooting day-to-day IT issues to managing critical infrastructure, including network connectivity, endpoint security, and device management.
Responsibilities
Handling Helpdesk Tickets
IT support for office infrastructure - WiFi, Network Connectivity
Managing devices through WorkspaceOne
Management of Endpoint Security through Carbon Black
Onboarding and Offboarding users
Image laptops to get them ready and wipe laptops according to procedures
Keep records of assets up to date
You will also collaborate with the wider global team to streamline operating procedures and enhance the experience for IT users
A successful candidate will have
Experience of helpdesk and desktop support
Ambitious, driven, and able to handle pressure and prioritise tasks
Good automation skills or working towards this
Excellent communication skills with all stakeholders
An understanding of Local Area Networking including WiFi and related security concepts
Management of connectivity in small sites, firewalls, switches, APs
Some experience with supporting the following applications Okta, Google Suite Workspace, Tempworks or any ATS
Enthusiastic about technology and adaptable to change
Excellent documentation skills
