Jobandtalent·Madrid HQ, ES·On-site

HQ - Junior IT Helpdesk Engineer

·Posted Jul 15, 2026

Job description

Join us to shape the future of work: your next adventure awaits!

The position

We are looking for a proactive IT Helpdesk Engineer to join our dynamic and fast-paced team. In this role, you will be the go-to person for ensuring that our employees have the tools, support, and guidance they need to work efficiently and securely. You will handle everything from troubleshooting day-to-day IT issues to managing critical infrastructure, including network connectivity, endpoint security, and device management.

Responsibilities

Handling Helpdesk Tickets

IT support for office infrastructure - WiFi, Network Connectivity

Managing devices through WorkspaceOne

Management of Endpoint Security through Carbon Black

Onboarding and Offboarding users

Image laptops to get them ready and wipe laptops according to procedures

Keep records of assets up to date

You will also collaborate with the wider global team to streamline operating procedures and enhance the experience for IT users

A successful candidate will have

Experience of helpdesk and desktop support

Ambitious, driven, and able to handle pressure and prioritise tasks

Good automation skills or working towards this

Excellent communication skills with all stakeholders

An understanding of Local Area Networking including WiFi and related security concepts

Management of connectivity in small sites, firewalls, switches, APs

Some experience with supporting the following applications Okta, Google Suite Workspace, Tempworks or any ATS

Enthusiastic about technology and adaptable to change

Excellent documentation skills

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