About Hive
Hive is the leading provider of cloud-based AI solutions to understand, search, and generate content, and is trusted by hundreds of the world's largest and most innovative organizations. The company empowers developers with a portfolio of best-in-class, pre-trained AI models, serving billions of customer API requests every month. Hive also offers turnkey software applications powered by proprietary AI models and datasets, enabling breakthrough use cases across industries. Together, Hive’s solutions are transforming content moderation, brand protection, sponsorship measurement, context-based ad targeting, and more.
Hive has raised over $120M in capital from leading investors, including General Catalyst, 8VC, Glynn Capital, Bain & Company, Visa Ventures, and others. We have over 250 employees globally in our San Francisco, Seattle, and Delhi offices. Please reach out if you are interested in joining the future of AI!
Sales Operations Analyst Role
Our Sales Operations Analyst is the bridge between the Sales and Operations teams, two critical functions of the health and growth of the company. You will use strong quantitative skills to analyze and create comprehensive yet straightforward reports on data regarding consumer behavior, existing and potential market trends, and the effects of applied and alternative sales strategies. You will be a key contributor to your team, responsible for day to day oversight of our CRM as well as plotting metrics against Hive’s operational plans and strategic goals to ensure alignment and focus. You are an eager team player who can work successfully with different personalities in order to accomplish your goals. Our ideal candidate is someone who actively assesses and improves upon the productivity of established processes, acts as a steadfast pillar of support for the entire Sales team, and is as passionate about AI as we are.
Responsibilities
Work multi-functionally with diverse groups to find opportunities for process optimization, process redesign or development of new processesDevelop and maintain standard reporting measures (e.g. sales reports) to facilitate summarization and analysis that will aid in the evaluation of operational initiatives and drive efficiencyActively participate in deal reviews with prospects, sales teams, and managementCollect information from multiple sources and work on several projects simultaneously; flawless organization is a mustPerforms well in high-pressure situations in a fast-paced and ambiguous environment; able to execute whatever is thrown at themRecommend action plans based on the quantitative analysis and assessment of all sales operational reporting with the goal of improving customer experience and operational efficiencyWork with Sales, Operations, and other teams to develop, evaluate, and propose technical and systematic procedures that make processes more productiveProvide business analytics and insights to key business and market development initiativesMake recommendations to help improve business partners’ productivity and performance; proactively review and identify leading and lagging indicatorsDesign, build and implement process automation solutionsComfortable with working in multiple CRM systems and processesMaintain awareness of industry best practices for data maintenance handling as it relates to your roleAdhere to policies, guidelines and procedures pertaining to the protection of information assetsReport actual or suspected security and/or policy violations/breaches to an appropriate authorityRequirements
You have a Bachelor's degreeYou have 1-3 years of experience in operations (or similar analytical role) at a software/SaaS company, preferably at a tech start-upYou are comfortable with using Salesforce and possess strong analytical skillsYou’re able to work with large data sets and recognize patternsYou have excellent written and verbal communication skills, are highly organized, and pay close attention to detailYou have demonstrated success in a competitive environmentYou can easily adapt to changes in priority, meeting demands as they come about and staying focused on targetsYou are a strong team player, always looking for ways to contribute but also manages well independentlyYou are eager to learn and improve on making current processes more efficient
